What if the tow company provided poor customer service?

In an effort to meet our mission of providing quality service, the Washtenaw County Sheriff's Office (WCSO) has established a Towing Complaint Hotline. This hotline is for citizens to report poor customer service from a contracting tow company. We understand having a vehicle impounded can be a stressful event and receiving poor customer service from a tow company can make matters worse. We require our contracting partners to provide quality service and want to hear from you if you experienced poor customer service. Please call 734-973-4969 to leave a message and someone will return your call.

Show All Answers

1. Can I contest the tow or impound?
2. If my vehicle was impounded, how do I get it back?
3. What if the tow company provided poor customer service?
4. Where is my vehicle being stored?
5. Why was my vehicle towed?