Customer Service is happy to help you at any time, just call 734-544-3050 or 877-779-9707. Customer Service hours are from 8:30 a.m. to 5 p.m., excluding Holidays; evenings by appointment. The following are just some of the services we can assist you with:
Orient you to our system and services
Provide further assistance with understanding your available benefits or any problems relating to benefits, along with any charges, co-pays or fees
Complaints or problems with any services you are receiving
Accessing transportation services needed for medically necessary services, including specialty services identified by the Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) program
Information about providers who are accepting new consumers
Access to information about our affiliate partners including annual reports, organizational charts, list of Board Members, board minutes, and board meeting schedule.
If you use a TTY, please contact Customer Services at 800-649-3777. Tell Michigan Relay to call 877-779-9707.