Patient Safety

We are Joint Commission Accredited. This information is available to you should you need to make a complaint about patient safety in the organization. Any consumer/employee who has concerns about the safety or quality of care provided by Washtenaw County Community Mental Health may report these concerns to the Joint Commission.

File a Concern

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Joint Commission Website
Joint Commission Incident Entry Form

Required Information

  • The name and address of the organization.
  • Tell The Joint Commission about your concern in one or two pages.
  • Give your name, address or email address if you would like follow-up information sent to you.

Process

  • The Joint Commission checks for other patient safety events about the organization.
  • The Joint Commission may write to the organization about your concern.
  • Sometimes, The Joint Commission visits the organization to see if there is a problem in meeting the requirements that deal with your concern.
  • The Joint Commission will not share your name with the organization unless you say it is okay.

Other Concerns

What can you do about concerns that the Joint Commission cannot help with?

  • You may want to talk to the organization about your concern.
  • Your state’s department of health may be able to help.