Recipient rights

Every person who receives public mental health services has certain rights, some outlined and protected by the Michigan Mental Health Code. Your rights include, but are not limited to:

  • The right to be free from abuse and neglect
  • The right to confidentiality
  • The right to be treated with dignity and respect
  • The right to treatment suited to your condition

More information about your many rights is contained in the booklet titled “Know Your Rights.” You will be given this booklet and have your rights explained to you when you first start services, and then once again every year. You can also ask for this booklet at any time.

Recipient Rights Complaint

You may file a Recipient Rights complaint any time if you think staff have violated your rights. You can make a rights complaint either orally or in writing.

Substance Abuse Services

If you receive substance abuse services, you have rights protected by the Public Health Code. These rights will also be explained to you when you start services and then once again every year. You can find more information about your rights while getting substance abuse services in the “Know Your Rights” booklet.

You may contact your local community mental health services program to talk with a Recipient Rights Officer with any questions you may have about your rights or to get help making a complaint. Customer Services can also help you make a complaint. To request information and obtain assistance with a complaint, call the Recipient Rights Officer of the Day at 734-219-8519 or Customer Service at 734-544-3000 or 877-779-9707.

Freedom from Retaliation

If you use public mental health or substance abuse services, you are free to exercise your rights, and to use the rights protection system without fear of retaliation, harassment, or discrimination. In addition, under no circumstances will the public mental health system use seclusion or restraint as a means of coercion, discipline, convenience or retaliation.