Eligibility requirements have changed for residents applying for rental assistance:  

  • All cases approved on or after January 1, 2022, must have rental arrears dating between March 13, 2020, and before December 20, 2021, to be eligible for assistance. 
  • All applicants must have a Michigan State Identification Card. Expired Michigan IDs will be accepted. Residents can visit the Michigan Secretary of State (SOS) to obtain a State ID. More information can be found at,4670,7-127-1627_8668---,00.html
  • Applicants must provide a 2020- or 2021-income tax documents or two weeks proof of income.

Questions about eligibility requirements? Submit them at     

CERA One Pager - Renters (1)

The CERA application can be completed at For those who are unable to or do not wish to use the online application, paper applications can also be found at or by contacting HAWC at (734) 961-1999. Paper applications must be emailed to [email protected] or mailed or dropped off at: Housing Access for Washtenaw County, 100 Arbana Drive, Ann Arbor, MI 48103.

If you need help applying for CERA assistance, please contact HAWC at (734) 961-1999. A user guide is available in English and Spanish for tenants that need assistance with the application process at

¿Habla español y necesita ayuda en ese idioma? Llame a Buenos Vecinos al 734-210-0112 para recibir asistencia de renta, servicios públicos y/o internet a través del Programa de Asistencia de Alquiler de Emergencia por COVID (CERA).

Online applications for rental assistance are available at

If you are facing eviction, call Housing Access for Washtenaw County at 734-961-1999 for financial assistance. You can also reach out for legal help by calling Legal Services of South Central Michigan at 734-665-6181. For those who are unable to use the online portal, a paper copy of the application can be found here: 

English Application

Spanish Application

Arabic Application

Landlord Application

Once completed, email to [email protected],  or mail to:

Housing Access for Washtenaw County
100 Arbana Drive
Ann Arbor, MI 48103

user guide

The new CERA User Guide provides applicants with a step-by-step manual through the entire application process:

Click here for the English User Guide.

Haga clic aquí para la versión en Español de la Guía Para el Usuario.

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