Telehealth Services Overview and Instructions

If you can connect to the internet, you can be wherever you feel safe and comfortable, and meet with our staff.

If You are New to Our Services,

Always Start by Calling Access at 734-544-3050 for an Assessment.

 

Using Telehealth

Once we have established that you are eligible to receive services using Telehealth, you will receive confirmation of your appointment.

What You need for a video visit:

  • A smartphone (Android or iPhone) is a great choice. You can also use a tablet, laptop, Chromebook or computer (PC or MAC, recommended browsers are Chrome and Safari). A camera is not required but is helpful and you should be able to use the microphone and speakers built into your device.
  • A good internet connection. Be sure this reliable connection is available during the time of your scheduled telehealth appointment.
  • We use a professional, HIPAA-compliant version of Zoom (more details below)
  • To use Zoom on your smartphone, you need to download the app.
  • To use Zoom on your computer, it can be easier if you download the app, but you can also run Zoom in a browser (Chrome or Safari preferred).   
  • You do not need to create a Zoom account, just arrive 15 minutes prior to your appointment time to the Waiting Room using one of the preferred browsers (Chrome or Safari) and your reliable internet connection

What to do BEFORE your telehealth video appointment.

  • If you will be using a smartphone or tablet, download the Zoom app. 

Download the ZOOM app for iPhone or iPad

Download the ZOOM app for Android

  • You do not need to create a Zoom account if you are using one of the preferred browsers (Chrome or Safari)
  • Consider using headphones with a microphone for better sound and improved privacy.
  • Plan to be in a quiet room or a private space with good lighting. Your provider may discuss personal health information and others nearby may be able to hear.
  • Try to arrange for a support person in case you run into any technical issues at the time of your appointment. This could be a tech savvy household member. If you don’t have anyone to help, we will do our best to help you connect.

If you experience difficulty, call our office at 734-544-3050.

What to Do DURING your telehealth video appointment

  • Fifteen minutes before your appointment time, visit the WCCMH video waiting room (information below). When your provider is ready to being your appointment, he or she will admit you from the waiting room.
  • If the appointment is for a pediatric patient and the parents/legal guardians are in different places but would like to join the appointment, alert your child’s provider at the start of the appointment.
  • The provider can admit parents/legal guardians if they are in the video waiting room.
  • The provider will verify your identity and will conduct the video appointment.

If you experience difficulty, call our office at 734-544-3050.

Things to Remember about Our Technology

We use a professional, HIPAA-compliant version of Zoom to maintain patient confidentiality with the following features:

  • All video and audio is hidden (or encrypted) on the sender’s end and only revealed (or decrypted) on the receiver’s end.
  • The appointment cannot be recorded on our computer, your computer or smartphone or in the cloud.
  • Only the provider can admit guests into the appointment from the video waiting room. People in the waiting room do not know who else is in the appointment or in the waiting room. They see only the waiting room screen and cannot hear anything.
  • Only the provider can send anyone back to the Video Waiting Room or remove them from the appointment at any time. The provider can also mute anyone at any time.

Remember if you will attend using your smartphone, you will need to download the app, or you can run Zoom in a browser from your computer (Chrome or Safari preferred) without creating a Zoom account.

Download the ZOOM app for iPhone or iPad

Download the ZOOM app for Android

Video Waiting Room - Click the appropriate link below

Dorothy Bourdet, MD

Jessica Bright, MD

Tim Florence, MD

Michele Gargan, NP

Kelly Hammill, NP

Martha Hashimoto, MD

Daniel Healy, MD

Matthew Hughes,MD

Leah Husby, NP

Cat MacCormack, NP

Daniel Mayman, MD

Andrea Mobilio, MD

Michelle Shauger, MD

Welton Washington, MD

Martha Young, NP

TBD Staff, PhD


Frequently Asked Questions

  • Can medications be prescribed during a telehealth visit?

Yes, just like in the office your provider can write or renew prescriptions during your telehealth appointment.

  • How much will it cost?

There is no additional cost for using telehealth appointments at WCCMH.

  • How can you help if English is not my first or preferred language?

We can link in a Trained Medical Interpreter to assist in a telehealth visit. Ask our staff for more information during your assessment.

  • Is my privacy protected?

Yes, we have carefully chosen a telehealth system that safeguards your personal information and meets the strict HIPAA regulations