Resources for Renters

Eviction PreventionAre you worried about the eviction moratorium ending? Follow these helpful steps: 
Step 1: Apply for COVID-19 Emergency Rental Assistance (CERA) - Apply online at  michigan.gov/CERA. For paper applications or for assistance, contact HAWC at (734)-961-1999.
Tenant user guide available at bit.ly/WC-CERA.
2Step 2: Attend your court date - If you get notice of court dates, show up! When you show up, Legal Services can represent your court case until there has been time for CERA applications to be processed, and for landlords to receive back rent. 
Step 3: Do not move out - If you move out of your rental unit, you will be deemed ineligible for CERA. Remember to remain in your rented space and do not vacate until your CERA application has been processed. 
Step 4: If You missed your first court date, call Legal Services of South Central Michigan - If you were unable to make your first court date, do call Legal Services of South Central Michigan (LSSCM) for free legal advice and representation at (734)-665-6181 (Washtenaw County Office).  
For a full list of LSSCM Offices and contact information, visit https://lsscm.org/how-to-get-help
CERA

COVID Emergency Rental Assistance Opens in new window


Online Applications for rental assistance are now available! Click the link below to get started.

MSHDA - CERA (michigan.gov) 

If you are facing eviction, call Housing Access for Washtenaw County at 734-961-1999 for financial assistance. You can also reach out for legal help by calling Legal Services of South Central Michigan at 734-665-6181.

For those who are unable to use the online portal, a paper copy of the application can be found here: 

English Application

Spanish Application

Arabic Application

Landlord Application

Once completed, email to [email protected],  or mail to:

Housing Access for Washtenaw County

100 Arbana Drive

Ann Arbor, MI 48103

user guide

The new CERA User Guide provides applicants with a step-by-step manual through the entire application process:

Click here for the English User Guide.

Haga clic aquí para la versión en Español de la Guía Para el Usuario.

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Call a Barrier Buster Agency for financial assistance to help cover important costs or make Utility payments.

Eviction Prevention Progam Flyer Opens in new window Barrier Busters is a network of over 100 local service agencies, community groups, churches, and more seeking to serve Washtenaw County residents. 

Visit Washtenaw.org/2818 to find an operating agency. Contact them and they will work with you to connect you to financial assistance!

Utility Information

Water:

  • City of Ann Arbor - Services have been restored to households with prior shutoffs. Water services will be maintained for households with delinquent payments.
  • Ypsilanti Community Utilities Authority – Services have been restored to households with prior shutoffs. Water services will be maintained for households with delinquent payments.
  • Ann Arbor Township – Services have been restored to households with prior shutoffs. Water services will be maintained for households with delinquent payments.
  • City of Dexter – Residents having difficulty paying their utility bills are strongly encouraged to contact the City of Dexter to make payment arrangements. They can do so by calling the City’s Utility Billing Clerk at 734-580-2232.
  • City of Chelsea – Residents having difficulty paying their utility bills are strongly encouraged to contact the City of Chelsea to make payment arrangements.
  • City of Milan  – The City will continue to bill and collect funds but aren’t enforcing due dates or adding penalties to late payments. These guidelines have been enforced from Friday, March 13th through the end of April. Residents of Milan also have the ability to set up payment plans with no interest during this time.
  • City of Saline – Residents having difficulty paying their utility bills are strongly encouraged to contact the City of Saline to make payment arrangements. They can do so by calling the City’s Utility Billing Clerk at 734-429-4907 ext. 2204 

Energy:

  • DTE - If you’re having trouble paying your bills due to reduced income or health impacts from COVID-19, call 800.477.4747. DTE will set up a personalize payment plan for you that gives you more time to pay while protecting your energy services. Learn more.
  • Consumers Energy – Any customer who needs help paying their energy bill to call us at 1-800-477-5050 to discuss their assistance options. Learn more.