Services FAQ

How do I make my first appointment?

Please call 734-544-3050 to get started. You may refer to our Getting Started page to learn more about making an initial appointment.

How soon can I get an appointment?

When you call to ask for an appointment, you are guaranteed to be offered an assessment within 14 calendar days.

Am I eligible for services?

Eligibility is determined on an individual basis by our clinicians. Please refer to our Eligibility & Ability to Pay page for more information.

Who will I see when I come for an appointment?

You will meet with a member of our Access staff for your initial intake appointment.

How long are appointments?

Most appointments are between 60-90 minutes long.

Are there any services based at home?

Community Mental Health is a community-based provider, so it is the expectation that we will meet and serve individuals in the community and in their homes upon request.

What kinds of services do you offer?

Please refer to our Programs and Services page to learn more about the services we provide.

How long can I receive services?

Treatment planning will occur on an annual basis. This includes creating new goals and evaluating the need for continued services. People will be served based on their level of need rather than based on their amount of time in services.

Which location should I go to?

Please refer to our Contact Information page to determine which location you should go to. You can also call 734-544-3050 to set up an appointment and learn more about which services are provided at each location.

Can I bring my children to my appointments?

Yes. We would not want childcare to be a barrier to attending your appointment, however, we do not provide childcare. We will do our best to accommodate you and your family.

How much will appointments cost?

Cost is determined on an individual basis. Washtenaw County residents who qualify for WCCMH services will complete an annual financial determination, which is used to identify your ability to pay amount. The fees are assessed on a sliding scale established by the Michigan Department of Health and Human Services. If you are determined to have an ability to pay, you will be responsible for that monthly amount, but not to exceed the cost of the service. If you have private insurance, WCCMH will bill your insurance and you will be responsible for any deductible and co-pays, not to exceed your ability to pay amount.
For more information, please see our Eligibility & Ability to Pay page.

Can I call on behalf of someone else?

No, unless you are the person’s guardian and can provide proof of guardianship, or if you are calling on behalf of someone who is court ordered to receive mental health treatment. Only individuals or their guardians can call to make appointments for themselves. However, you can always call to ask for information or seek guidance. You can also call to dispatch the crisis team if you are concerned about someone else.

What if I am denied CMH services?

If you have Medicaid, you have 60 days to request an internal appeal. If you do not have Medicaid, you have 30 days to request local appeal. Please contact Customer Services by calling 734-544-3050 and asking to speak with Customer Services. Another option you may pursue, on its own or at the same time as requesting an appeal, is requesting a second opinion. This must be requested within 30 days of your denial. This second opinion will be provided to you by a different clinician. For more information regarding your rights in this process, please see our Problems, Grievances, and Appeals page.

What if I do not currently live in Washtenaw County?

CMH and CARES services can only be provided to those who are currently residing in Washtenaw County. Each county has their own CMH provider who is responsible for their county’s residents.