Community Service Officer

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Employment Application - Community Service Officer

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STATUS: Regular, Full-Time
SALARY RANGE: $33,469 - $45,873
LOCATION: 2201 Hogback Rd.


This non-security shift scheduled position assigned within the Sheriff's Office provides general support functions. Required to use independent judgment in addition to proficiency in processing information and maintenance of confidential office records and correspondence and does involve direct contact with the inmate population.


Essential Duties:

Properly trained CSOs may be used in support activities, including but not limited to the following:

Completes initial booking inquires regarding inmates' personal information including, basic personal history, financial status, current mental and physical health status, and utilize screening instruments to identify inmate risk and needs.

Responds to a variety of customer calls, by telephone regarding business-related issues such as inmate information, billing and court procedures. Must skillfully interact with the public utilizing good interpersonal communications techniques.

Performs detailed, varied and responsible office support work, which may require the exercise of independent judgment and the application of knowledge related to the department to which assigned.

Establishes and maintains effective working relationships with those contacted in the course of the work, including the public, other agencies, and County staff.

Accepts and processes forms, verifies for completeness, may accept payments and provide an appropriate receipt.

Organizes and maintains various files; locates information as required for the work of the department; tracks the issuance of official documents; may purge files and/or prepare information for long-term storage.

Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; may make arithmetic, statistical or payroll calculations.

Enters and retrieves data and prepares reports using an on-line or personal computer system; may operate and maintain database or other automated files and systems. Maintains confidentiality of data processed.

Types correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions using a typewriter or word processor; may compose standard correspondence independently and have the ability to understand and follow moderately complex oral and written instruction.

Enters data into a VDT terminal with sufficient speed and accuracy to perform the work assigned to that position.

May be called upon to assist the trustees in the performance of routine facility maintenance, such as emptying wastepaper baskets, shoveling snow from walkways or other general cleaning tasks.

Duties necessary to facilitate the general operation of the Department and provide support for other employees.

Assignments to other units, sections or divisions within the Department as needed for the overall good of the organization and its efficient operation.

Performs other duties as assigned.


Knowledge of:

County or departmental activities and functions or the application of policies, regulations, and procedures.

Business arithmetic

Records keeping principles and practices

Basic business data processing principles and systems, including the use of a word processor or personal computing equipment

Proper form for business correspondence

Office administrative practices and procedures, including filing and the operation of standard office equipment.

Skill in:

Organizing and maintaining accurate files and records

Making accurate arithmetic calculations

Organizing and prioritizing own work using independent judgment within established procedural guidelines

Typing accurately at a rate of 55 words per minute from printed copy

Entering data into a VDT terminal with sufficient speed and accuracy to perform the work of the department

Preparing routine correspondence from brief instruction.


Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone. Employees must be physically and mentally fit to perform all the required duties of a classification.

These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations


This position is a seven (7) day per week, twenty-four (24) hour per day operation. Work schedules will include nights, weekends, holidays and unanticipated overtime.

This position involves contact with people harboring potentially communicable diseases.

May be assigned to any Department Division (Corrections, Police Services, Support Services or Administration) or any specialized unit, as needed for the overall good of the organization and its efficient and effective operation.


At least eighteen (18) years of age

Valid Michigan operator's license

United States Citizenship

High school diploma or GED equivalency

Successful completion of an oral interview conducted by the Washtenaw County Sheriff's Office

Must be able to pass drug test screening for the use of illegal controlled substances


Some college, business or technical school training in the office administrative field

Supplemental courses in business practices

Experience in customer service work

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to apply specific job-related knowledge for successful job performance.

CONTROL NUMBER: 1811-50-5403-0009