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Posted on: May 5, 2023

Claims Update
 

With the Public Health Emergency (PHE) ending, the Michigan Department of Health and Human Services (MDHHS) has identified new guidance on telemedicine practices, and how these services need to be reported.

The following changes to claims data entry are as follows:

1. The GT modifier will no longer be accepted for telemedicine services taking place on or after 5/13/23.
2. The COVID note will no longer be needed to submit telemedicine service claims taking place on or after 5/13/23.
3. Place of Service (POS) 2 or 10 will now be used to report a client’s location during the telemedicine services taking place on or after 5/13/23.
   1. POS 2: client NOT at home- participating in telemedicine services anywhere outside of the home.
   2. POS 10: client at home- participating in telemedicine services.
   3. Modifier 93: will need to be reported on claims where services were provided by Audio Only. This will only be allowed for services that are set as “Audio Only Allowed”, and that are not a telephone-only service. Providers must also use POS 2 or 10 for these claims.

Below you’ll find MDHHS resources related to these changes, and the “Behavioral Health Services Telehealth Database” that identifies what services can be provided via telemedicine and how they can be delivered (simultaneous audio/visual or audio only), effective May 12, 2023: 

1. Bulletin Number MMP 23-10 – Subject: Telemedicine Policy Post-COVID-19 Public Health Emergency: MDHHS MMP 23-10
2. Bureau of Specialty Behavioral Health Services Telemedicine Database, Effective May 12, 2023: Behavioral Health Services Telehealth Database
3. MDHHS Reporting Requirements: SFY 2023 Behavioral Health Code Charts and Provider Qualifications

If you have any questions, please contact Shelby Duca at [email protected] 

Posted on: April 19, 2023

Medication Administration Training Update

• The new medication training process is effective immediately. Please click on the WCCMH Provider Medication Training Process below for more details: 

WCCMH Provider Medication Training Process. 

• The 2-year re-certification is retroactive to January 2023 going forward. 

If you have any questions please reach out to Brandie Hagaman at [email protected]. 

Posted on: December 12, 2022

CRCT Update 

PCE will be performing upgrades and maintenance over the winter holidays. To facilitate this maintenance, we are scheduling two service outages:

• Saturday, December 24, 2022 (Christmas Eve) from 9:00 AM to 10:00 AM (60 minutes)
• Sunday, December 25, 2022 (Christmas Day) from 4:00 PM to 5:00 PM (60 minutes)

 All systems will be unavailable during these outage windows.

These planned outages are necessary to upgrade hardware and software on crucial infrastructure components and to perform a stress test of the disaster recovery site. 

We appreciate your cooperation and understanding; please reach out to [email protected] if you have any questions regarding the system outage. 

Posted on: November 30, 2022

Medication Administration Training Update

WCCMH would like to remind all providers and staff that it’s all our responsibility to ensure that there are no medication errors.

To ensure the most optimal care coordination is happening, please bring the MARs to the appointments with psychiatry at WCCMH. This will serve as a verification that the list is current and that WCCMH has the most up-to-date information on any medications being prescribed outside of WCCMH. If the consumer approves, please have provider staff sit in the medication review to ensure accurate information is being provided and any concerns, issues, and problems are discussed so they can be resolved.  Consumers/Providers will be given an updated, accurate medication list following the appointment. This should be used to verify MARs are correctly transcribed.

For the full update, please click here: Medication Administration Update

Posted on: November 21, 2022

Holiday Payment Schedule

Payments made via paper checks will not be processed on Friday, November 25, 2022. Those that are paid via EFT will still receive payment on November 25, 2022. Payments made via paper checks will resume the following week, Friday, December 2, 2022.

if you have any questions please reach out to Shelby Lefferts at [email protected] org.  

Posted on: September 12, 2022

MDHHS is moving to an automated phone system

Please click below for more information regarding the MDHHS update: 
MDHHS Automated Phone System information 

Posted on: August 30, 2022

Medication Training Provider Test Schedule Update

Starting in October, there will be a change to the medication provider test schedule. The testing classes will now include one evening, Thursdays, 5:00 pm-7:00 pm per month. Please continue to follow the process of registering staff through Lindsay Gibson ([email protected]) or Brandie Hagaman ([email protected]). They will send an email with a link to the first online testing part and information on the second testing part, which will be held at the LRC. Please encourage staff to review the self-directed powerpoint that is on the CMHPSM website at  Training Resources | cmhpsm before the test.

The Medication Administration Training schedule is below: 

*We hope that the addition of the evening classes is helpful to your programs and staff. 

Posted on: July 19, 2022

CRCT Update

Effective 7/21/2022, PCE will go live with a new Claim Entry Screen (HCFA-1500) in CRCT.

Please review the document below to get an overview of the changes. 
Claims Submission HCFA 1500 Enhancement

if you have any questions please reach out to Shelby Lefferts at [email protected] org.  

Posted on: May 4, 2022

CRCT Scheduled Outages

PCE will be performing upgrades and maintenance over the Memorial Day holiday weekend. To facilitate this maintenance, we are scheduling two service outages: 

• Saturday, May 28, 2022, from 9:00 AM to 10:00 AM (60 minutes)
• Monday, May 30, 2022 (Memorial Day) from 4:00 PM to 5:00 PM (60 minutes)

 All systems will be unavailable during these outage windows. 

These planned outages are necessary to upgrade hardware and software on key infrastructure components and to perform a stress test of the disaster recovery site. We appreciate your cooperation and understanding; please reach out to WCCMHemrsupport – [email protected] if you have any questions.

Posted on: December 23, 2021

Medication Administration Training Update

The new WCCMH Provider Medication Training Process goes into effect on January 1, 2022.

Please click below for the new medication training process: 
WCCMH Provider Medication Process Document   

Below are some highlights of the new medication training process: 

1. The new staff training is done independently from the CMHPSM website using the Med training independent PowerPoint.  This means there is no “class” for staff to attend. They must review this on their own prior to taking the tests. This PowerPoint MUST be reviewed by new staff and is also available to those staff taking the refresher. 
2. If staff have questions they can bring their question to the testing date and arrive 30 min early (from start time) to have their questions answered by WCCMH nursing staff.  Once testing starts there will be no more questions. 
3. Staff is still required to register for the medication trainings (new staff and refreshers) in order to receive the Link to Part 1 of testing and to register for Part 2 (in-person testing). 
4. There are timelines in the process document for registering and signing up for the in-person testing dates.  The testing dates and registration cut-off dates are below that cover January -March 2022. 
5. Staff must take Part 1 of the testing (online link) prior to the in-person testing. 

Please review the Provider Medication Training Process document in its entirety. 

If you have any questions please contact Brandie Hagaman at [email protected]. 

Posted on: December 16, 2021

Holiday Payment Schedule

Payments will not be processed on Friday, December 31, 2021. Payments will resume the following week, Friday,  January 7, 2022. 

If you have any questions or concerns, please contact Karrie Onyskin at [email protected].

 
Posted on: November 30, 2021

PCE (CRCT) Systems Scheduled Outages

PCE will be performing upgrades and maintenance over the winter holidays. To facilitate this maintenance, we are scheduling two service outages:

• Saturday, December 25, 2021 (Christmas Day) from 9:00 AM to 10:00 AM (60 minutes)
• Saturday, January 1, 2022 (New Year’s Day) from 4:00 PM to 5:00 PM (60 minutes)

 All systems will be unavailable during these outage windows.

These planned outages are necessary to upgrade hardware and software on key infrastructure components and to perform a stress test of the disaster recovery site. 

Posted on: November 15, 2021

Recipient Rights Updates

We are excited to announce that Sarah Smith has joined the Washtenaw County Rights Office. She will be replacing Evan George, as he is moving on to the Fair Hearings Officer role full-time.

Please send all emails requesting rights background checks to the following rights officers:
[email protected]
[email protected]
[email protected]

Below are the updated rights poster and labels for the rights booklets:
Recipient Rights Poster
Labels for the Rights Booklets

Posted on: November 1, 2021

Medication Administration Training Update!!!

The in-person testing location has been updated to the Washtenaw County Learning Resource Center (LRC): 4135 Washtenaw Ave, Ann Arbor, MI 48108 effective this week. Please make sure that staff is aware of this change. For those registered this week a communication will be sent out.

Please remember that after the zoom class/refresher dates staff must complete the online test portion prior to coming to the LRC for testing. 

Please click below to review the updated Medication Administration training information:
Medications Administration Training Process

If you have any questions please reach out to Brandie Hagaman at [email protected]. 

Posted on: October 21, 2021

Medication Administration Training Update

The new Medication Administration Training process will start on November 1, 2021.

• New staff medication training: There will be two dates per month (1^st Monday of the month from 9 am-11 am and 3^rd Wednesday of the month from 1 pm-3 pm) for new staff Zoom classes. Testing will be in person. 
• Refreshers will not have Zoom links or material reviews. Providers can send names of staff, email addresses, and provider names on the 1^st and 3^rd Tuesdays of the month, and testing will be in-person.

Please click below for more information:
Medications Administration Training Process

Posted on: August 31, 2021

Fiscal Year-End Claims 2021

All claims must be submitted to WCCMH by October 15th, 2021, for services provided in FY21 (October 1st, 2020- September 30th, 2021). If you have any questions or if you are unable to bill for any reason, you must notify Karrie Onyskin at [email protected] in advance. 

Below is the WCCMH fiscal year-end letter:
Year-End Letter for Provider Claims 2021

Posted on: August 27, 2021

Telehealth Update

Please find below a helpful handout for use when an individual served by WCCMH is participating in a telehealth appointment.

Telehealth Flyer

Posted on: August 13, 2021

Payment Schedule Update

Payments will not be processed the week of August 23, 2021. Payments will resume the following week, August 30, 2021. If you have any questions or concerns, please contact Karrie Onyskin at [email protected].

Posted on: August 4, 2021

COVID-19 Vaccination 

Washtenaw County Health Department (WCHD) will have a walk-in clinic Tuesday through Friday from 9:00 am-11:30 am and 1:00 pm-3:30 pm at 555 Towner, Ypsilanti, MI 48198.

*Please ensure that you have some kind of ID, whether it is a medical card, a piece of mail with their name on it, a medical bottle with their name on it, etc. The WCHD  cannot have anyone “vouch” that someone is who they say they are. If there is a situation where a consumer does not have an ID, WCCMH staff can print off a letter from CMH with the person’s name and DOB on it.

Please click on the link below for more information:
https://www.washtenaw.org/3269/COVID-19-Vaccination

Posted on: May 3, 2021

CRCT Scheduled Outages

PCE will be performing upgrades and maintenance over the Memorial Day holiday weekend.

To facilitate this maintenance, we are scheduling two service outages:

• Saturday, May 29, 2021, from 9:00 AM to 10:30 AM (90 minutes)
• Monday, May 31, 2021, from 4:00 PM to 5:00 PM (60 minutes)

CRCT will be unavailable during these outage windows.

These planned outages are necessary to upgrade hardware and software on key infrastructure components and to perform a stress test of the disaster recovery site.

We appreciate your cooperation and understanding; please reach out to WCCMHemrsupport at  [email protected] if you have any questions.

Posted on: April 21, 2021

WCSO: Do you have unused medications that you'd like to dispose of? On April 24th from 10am - 2pm there will be three locations across Washtenaw County for you to properly dispose of your unwanted and unused medications.

ACCEPTED ITEMS:  
Pills, Capsules, and Patches

Examples: 
Pain Medications
Hydrocodone (Norco, Vicodin)
Oxycodone (OxyContin, Percocet)
Tramadol (Ultram)
Codeine
Fentanyl
Morphine
Sedatives/Sleep Medications
- Xanax
- Valium
- Ambien
- Klonopin
Antidepressants
ADHD Medications
Muscle Relaxants
Pet/Veterinary Medicines

NOT ACCEPTED ITEMS:
Needles, Syringes, Lancets, Liquids

LOCATION INFORMATION

Ann Arbor drive-thru location:
St. Francis Catholic School
2270 E. Stadium Blvd
Front parking lot
Questions? [email protected]

Dexter location:
American Legion Hall
8225 Dexter-Chelsea Road
Questions? [email protected]

Ypsilanti location:
West Willow Community Resource Center
2057 Tyler Rd.
Questions? [email protected]

Please click on the link below for more information:
WCSO Take Back Event 

Posted on: February 24, 2021

Potential ACH delays this week

• Please be advised that there is a potential for payments to be delayed this week. The issue has been identified and is currently being worked out. We are processing payments as normal in hopes that this will be resolved soon. If you have any questions or concerns, please contact Karrie Onyskin at [email protected].

Posted on: January 13, 2021

The Public Health Department release regarding COVID-19 vaccines.

• Please click here for the document from the Public Health Department.
   

Posted on: January 6, 2021

The Quarterly Provider Meeting scheduled for January 19, 2021, has been canceled.

Posted on: December 2, 2020

PCE Systems Scheduled Outages

Please note the following maintenance times for our CRCT/CARES EMR systems. 

 We are scheduling two system outages this Christmas holiday week as follows:

• Friday, December 25, 2020 between 9:00am and 10:00am (1 hour)
• Sunday, December 27, 2020 between 4:00pm and 5:00pm (1 hour)

 All systems will be completely unavailable during these periods.

These planned outages are necessary to upgrade hardware and software on key infrastructure components, and to perform a stress test of the disaster recovery site.

If you have any questions, please email WCCMH EMR Support at [email protected].

Posted on: November 23, 2020

Medication Administration Training Update: 

1. All Refreshers that have expired need to be updated before January 31, 2021.
2. ONLY the links for the zoom class (for new staff) and the class marker links will be sent in an email. The materials needed before the class and the remaining testing material are available online for the Provider designated medication coordinator to obtain and give to staff. 
3. Please review the timeframes added on the Medication Administration Training Process document (see below) for notification of when staff is signed up for the new staff classes and refreshers.

         Medication Administration Training Process 

Posted on: November 16, 2020

Join us tonight, 6:00pm on Facebook, Washtenaw County Community Mental Health, to celebrate the inspiring and hopeful stories of the recipients of the 2020 Celebration of Success!

Posted on: November 13, 2020

The CLS Request Module in CRCT is now live. This module is for when you need to request the following that will impact CLS services (Fiscal Intermediary please disregard):

 Prior notification of an event is required as soon as possible or at least 72 hours prior to the event

• Preplanned Day Program Closures
• Doctor’s Appointments
• Vacations/Camps
• School closures for regularly scheduled Holidays (I/DD & MI only)
• Temporary change in care needs

 24-hour notice is requested after emergencies

• Unexpected School/Day Program Closures or Discharges
• Hospitalizations

We do ask that you start using this module in CRCT, effective November 16, 2020. These CLS requests must be submitted in CRCT and within the timeframes given above. If these requests are not submitted within CRCT and within the appropriate timeframes, they will be denied payment. 

Please click on the link below for instructions on how to use the CLS Request Module:
CLS Request Module.

Posted on: November 10, 2020

Training Updates: 

Emergency Preparedness Training

• Required for everyone except staff providing services in a Licensed Residential setting (already required as part of the Licensed Residential Training Bundle)
• Required within 30 days of hire and every 2 years thereafter

Standards for Community Living Supports (CLS) Services Training

• Required for staff providing CLS services in both unlicensed and licensed settings
• Required prior to service delivery and every 2 years thereafter

These trainings can be found here: https://www.cmhpsm.org/training

For staff currently providing services, please ensure that they take these trainings no later than November 30, 2020.

Medication Administration Training 

• Please click on the following link for information on the new Medication Administration training process:
  WCCMH Provider Medication process 

Posted on: June 22, 2020

• Washtenaw County Community Mental Health (WCCMH) believes that BLACK LIVES MATTER. Please click on the following link for more information, https://www.washtenaw.org/CivicAlerts.aspx?AID=1447.

Posted on: May 5, 2020

• CRCT is scheduled to have two brief system outages this Memorial Day weekend as follows:
  
  Saturday, May 23, 2020 between 9:00am and 10:00am (1 hour)
  Monday, May 25, 2020 between 4:00pm and 5:00pm (1 hour)

*All PCE applications will be unavailable during these periods.

Posted on: April 27, 2020

Recipient Rights Training Update: 

• Washtenaw CMH will be canceling all in-person RR trainings for staff until at least 6/1/20, at which time this will be reassessed.
• In the meantime, new staff will still be expected to complete/sign the “Day One” rights training within 30 days of hire (per usual).
• If, until the meeting rooms are reopened, staff are due (per contract requirements) to attend their in-person 90-day training, we will be allowing a temporary exception for them to utilize our region’s online training in lieu of the in-person training.
• Once the community risk has subsided, we will reschedule the in-person trainings. At that time, we will require all new staff whose 90-day requirement was met via the online training, to attend an in-person training. As such, we will temporarily increase the number of trainings available to staff to accommodate the increased need.
• Until the meeting rooms reopen, for all staff who are due for rights refresher training, we ask they meet this requirement via our online training. No further follow-up is required, as online refreshers are now allowable in our region.
• This exception is TEMPORARY and will be discontinued as soon as safe to do so.

Posted on: April 27, 2020

Here is a PowerPoint created by Washtenaw County Health Department with COVID-19 information and guidance for residential settings. There is information that can be helpful to all, so please click below to review the information.

WCHD IPC PRESENTATION

Posted on: April 15, 2020

The Quarterly Provider meeting scheduled for Tuesday, April 21, 2020, has been canceled. 

Posted on: March 26, 2020

The following link will take you to the CMHPSM website for information on COVID-19 (Coronavirus) that is relevant to the individuals served within the CMHPSM Region and to the Provider Network that provides these services.

Link: https://www.cmhpsm.org/covid19

Posted on: March 13, 2020

Recipient Rights Training Update

In light of the current COVID-19 (Coronavirus) pandemic, Washtenaw County administration has canceled the use of all county meeting rooms until at least 4/7/20. This means that at Washtenaw CMH, we will be canceling all in-person RR trainings until at least that time.

During this time, in lieu of the in-person training that new staff is required to attend within 90 days of hire, we will be allowing staff to utilize our online rights retraining. Additionally, we will be asking that ALL staff who are due for a rights retraining to utilize the online training instead of the in-person training. 

In summary: 

• Continue the usual Day One training within 30 days of hire.
• All ORR Refreshers must be taken on time and taken online.
• If staff are due for their in-person 90-day training, we are allowing a temporary exception for them to use our region’s online training in lieu of the in-person training.

Medication Administration Refresher Class Update

Due to the County direction, we received yesterday about meetings and meeting space, and as a means to take precautionary measures, we are canceling the Medication Refresher classes on March 18^th and 25^th .

WCCMH will allow an extension on staff’s current certificate to get through the next few weeks. Our hope is to resume April classes as usual. Due to the current uncertainty of how long additional precautions must be implemented, we will assess what the needs will be before we approach April.

Posted on: March 13, 2020

Requesting Assistance

As you know, we all serve people who are considered vulnerable and/or at risk. Washtenaw County and the provider network provide vital support to these individuals, many of whom have no one else to turn to. WCCMH staff will continue to provide critical services to consumers while utilizing published precautions.

How Can You Help?

WCCMH anticipates that the agency, support staff, and individuals served may be affected by the virus. Additionally, Washtenaw County is discouraging groups of 10 or more at this time. We also recognize that all of your agencies are experiencing the same concerns and challenges. Given this, in order to keep folks safe, we highly encourage families to take their loved ones home for the weeks that schools are closed (through April 6), if they are able to do so. This will hopefully help alleviate the spread of the COVID-19.

Although the County is asking for groups of 10 or more to not meet, we will continue to have vocational programming for a subset of individuals. We are asking that the following individuals refrain from coming to programming during this time: those living in specialized residential/licensed settings, those in family homes that have support during the day, those that are able to go home during this timeframe, and those that are sick or that have housemates that are sick.

We ask that you, in conjunction with our Clinical Teams, contact families and ask them if they can take their loved ones home for the next few weeks. Not only will this help reduce the spread of this virus but may help condense/combine staffing at the sites (since we anticipate all-around staffing challenges).

Posted on: December 5, 2019

• CRCT is scheduled to have two system outages this Christmas holiday week as follows:

       Tuesday, December 24, 2019 between 9:00am and 10:00am (1 hour)
       Wednesday, December 25, 2019 between 4:00pm and 6:00pm (2 hours)

       All systems will be completely unavailable during these periods.

These planned outages are necessary to upgrade hardware and software on key infrastructure components and to perform a stress test of the disaster recovery site. We appreciate your cooperation and understanding; please reach out to WCCMHemrsupport – [email protected] if you have any questions.

Posted on: October 18, 2109

• The SD Network meeting that is scheduled for October 22, 2019, is canceled. 

Posted on: August 16, 2019

• CRCT is scheduled to have a 1-hour outage on Sunday, August 18, 2019, starting at 1:00 PM and ending at 2:00 PM. 

Posted on: July 2, 2019

• CRCT is scheduled to have two brief system outages this Independence Day holiday as follows:
  
  Thursday, July 4, 2019 between 9:00am and 10:00am (1 hour)
  Thursday, July 4, 2019 between 5:00pm and 6:00pm (1 hour)

Posted on: May 17, 2019

• Please see the attached opportunity, coordinated by Community Alliance, to advocate for our system and the folks we serve. It is an important time for voices to be heard so please consider attending and also share the information with folks we serve, families, neighbors, etc.
  
  Disability Town Hall
  
  

Posted on: February 1, 2019

• The makeup test for the Medication Administration class that was canceled on January 31st, will be on Wednesday, February 6th, from 5pm-9pm, at the LRC. The first part of this class was on January 29th.
  
  

Posted on: January 30, 2019

• WCCMH will be closed tomorrow, January 31st, due to the weather conditions. 
• The Medication Administration test for January 31st is canceled and will be rescheduled for a later date.
  
  

Posted on: January 7, 2019

• Here is an excerpt of the Community Mental Health Association of Michigan’s latest update on the Lame Duck Session.