Training Information

As of June 15, Washtenaw County services have resumed with a modified schedule. Most buildings remain closed at this time including the LRC. 

Medications Training Update:
Trainings should continue at the provider level until further notice. Additional updates are pending and will be communicated as soon as possible. Refresher deadlines will continue to be extended throughout the summer.

Recipient Rights Training Update:

The Rights Office will continue to use the following process for Recipient Rights Trainings until further notice:

  • Washtenaw CMH canceled all in-person RR trainings for staff indefinitely.
  • In the meantime, new staff will still be expected to complete/sign the “Day One” rights training within 30 days of hire (per usual).
  • If, until the meeting rooms are reopened, staff are due (per contract requirements) to attend their in-person 90-day training, we will be allowing a temporary exception for them to utilize our region’s online training in lieu of the in-person training, link below:

  • Until the meeting rooms reopen, for all staff who are due for rights refresher training, we ask they meet this requirement via our online training. No further follow-up is required, as online refreshers are now allowable in our region.

This is exception is TEMPORARY and will be discontinued as soon as safe to do so.

Provider staff should connect with their site contact about any upcoming training needs or questions.

Medication Administration Training

Medications Administration Provider training schedule (January - March 2020) (April - June 2020)

Registrations are no longer required. Attendees should arrive 10-15 minutes early to have enough time to get signed in and get their materials. 

All classes are held at the:
Washtenaw County LRC
4135 Washtenaw Avenue
Ann Arbor, MI 48108

  • Rooms are subject to change - please check the LRC lobby monitor to confirm the room.
  • Students must bring picture identification (ID) (driver’s license, state ID, valid work ID, or passport) to each session. ID will be verified on-site.
  • Staff must have a valid certificate to attend the Medication Refresher Session (not more than 12             months old). If certificate is older than that, they must attend the full course.
  • If a class has more than one session or part then students must attend all sessions or parts of the   training.
  • Students should be prepared by reviewing the class reading materials prior to the class date.     Download the materials (PDF).


Online Trainings

CMHPSM Service Provider Training includes links to the following trainings:

  • Bloodborne Infectious Disease Training
  • Cultural Competency Training
  • Due Process, Grievance and Appeals Training
  • Emergency Preparedness Training 
  • Limited English Proficiency Training
  • Medicaid Integrity Training
  • Person Centered Planning Training
  • Recipient Rights/Confidentiality Interactive Training
  • Recipient Rights Day One Training
  • Recipient Rights Annual Refresher Online Training  
  • Standards for Community Living Support Services Training

Recipient Rights Training

Office of Recipient Rights Provider training schedule (January - March 2020) (April - June 2020).  

  •  Within 30 days of hire:  All staff must be oriented to Recipient Rights using the paper curriculum titled “Day One Rights Orientation”.  Although staff have 30 days to complete this orientation, they cannot work alone with consumers until it’s completed.  So it’s strongly suggested this becomes part of your first day of hire process (which is why it’s been renamed “Day One Orientation”).  A signed and dated copy of the orientation should be printed and maintained in the staff’s record as proof of completion.  A copy of the “Day One Orientation” can be located on the PIHP’s website at:
  •  Within 90 days of hire: All staff must attend complete Rights training by a Rights Officer within 90 days of hire. Staff may also complete this by attending training at one of our affiliate CMH’s or at another approved CMH (please contact ORR with questions). All Rights classes for Direct Care Workers will continue to be on a “first come, first served” basis and limited to the first 50 people to arrive. There will be no prior registration. There will be a Rights Officer present to sign attendees in to the Rights class 15 minutes prior to the start of the training.

Other Important Reminders:

  • The class will begin promptly at the listed time, and the class will be closed 5 minutes following the start of the class.
  • Direct Care staff must present a picture ID (driver’s license, student ID, passport) to be allowed into the class.
  • Staff must be awake and alert during the entirety of the rights class and stay for the entire class to get credit.
  • Staff will be asked to turn off cell phones during class. There is a scheduled break about half way through the class when they may use their cell phones.
  • All staff who successfully complete the rights class will receive a certificate of completion before they leave the class. There will be no duplicates available of the certificates if staff lose their copies.
  • “Walk-in Registration & Class Completion List: Recipient Rights Training for Direct Care Staff” will be emailed to providers following the class. This form will verify to providers that their staff have successfully completed the rights training. Providers are strongly encouraged to save the document as a reference to use to determine if a particular staff did have rights training. The Rights Office will not be able to take calls from providers requesting training verification information. Please call the Rights Office at 734-219-8519 with any questions.
  • Annual Online Retraining:  All staff must retake Rights training annually (per State requirements) via online/electronic training or in person.  A copy of the online Recipient Rights quiz results should be printed and maintained in the staff’s record as proof of completion.  NOTE:  A staff may retake Rights training in-person if required by the employer or the Rights Office, as a result of rights violations or other concerns. The Annual Recipient Rights Refresher Training can be located on the PIHP’s website at:
  • Tracking Compliance: Employers are responsible for tracking their staff’s initial Rights training and ensuring staff retake training every year. Additionally, employers are required to submit to Network Management, when requested, the name, date of hire and date of completion of the “Day One Orientation” for all new hires. Employers should maintain clear and easily accessible records of all Rights training received by staff and provide it upon request.”